Delivery and International Orders
We currently use Post Haste couriers for orders in New Zealand, with prices ranging from $3 to $5.50 (more for rural) and FREE DELIVERY on orders over $75.
Please note that deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) will incur additional costs. Unfortunately, we are unable to deliver to P.O. Boxes.
We aim for overnight delivery on North Island orders and a two day service for the South Island (from the time of dispatch.)
Orders are always well packed with plenty of insulation and to date we have had no problems with melting in the post (touch wood!) We instruct our couriers to leave parcels in a cool and shaded spot if nobody is home - please make sure you have a suitable and shaded spot for orders to be left. If you have any special instructions for where the courier can leave your order, please write this in the 'special instructions' section on the shopping cart page.
We currently offer international delivery to Australia, North America, Europe and Asia.
As chocolate is such a temperature sensitive product, we cannot take responsibility for any melting that occurs in transit for international orders. We do however take the upmost care with packaging and insulation, as we know the pain of receiving melted chocolate all too well.
Also, we cannot take responsibility for any duties or taxes that customs may decide to charge on arrival of international orders. This does not usually apply but if you are ordering a large amount you may want to double check your county's rules and regulations on this matter.
Please email firstname.lastname@example.org for any enquiries.