Delivery and International Orders
We currently use NZ Couriers for orders in New Zealand, with 'postage and packaging' prices ranging from $9.50 to $14.50 for rural, and FREE DELIVERY on orders over a certain threshold (excludes rural and subscriptions) which is stated in the website header.
We do not include receipts or invoices with orders unless requested - you will receive an order confirmation via email.
Please note that deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) will incur additional costs. Unfortunately, we are unable to deliver to P.O. Boxes.
We aim for overnight delivery on North Island orders and a two day service for the South Island (from the time of dispatch), though occasionally it can take two or three days longer than this. Please let us know if your delivery is urgent and we'll see what we can do. If you order before 8am we will get your order out the same day, otherwise it will be sent on the next working day.
Orders are always well packed with plenty of insulation and we instruct our couriers to leave parcels in a cool and shaded spot if nobody is home - please make sure you have a suitable and shaded spot where orders can be left. If you have any special instructions for where the courier can leave your order, please write this in the 'special instructions' section on the shopping cart page.
If your order is lost en route you must report this to us within 14 days of it being shipped to be eligible for a replacement or refund. Damages must be reported within 48 hours to be eligible for a replacement or refund.
Please note that we cannot send single orders to multiple addresses. You will need to make one order per address.
We offer international delivery to Australia, Asia, North America and Europe, using DHL couriers. During the COVID-19 crisis, please expect international delivery delays of around five working days.
As chocolate is a temperature sensitive product, we recommend not ordering if it is over 30°C where you are shipping to. We do take the upmost care with packaging and insulation, as we know the pain of receiving melted chocolate all too well.
We cannot take responsibility for any duties or taxes that customs may decide to charge on arrival of international orders. This does not usually apply but if you are ordering a large amount you may want to double check your country's rules and regulations on this matter.
Please email email@example.com for any enquiries.